FAQ'S

Do we have a minimum spend? 

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Yes we do. In order to cover staffing and overhead costs we have a minimum spend of £500 + VAT. This does not include delivery and collection costs which is calculated on mileage to your event location.

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When do we deliver and collect?

 

We usually deliver your booked hire goods the day before your event and collect the following day for venues which allow. We will always discuss delivery and collection options with you both on the booking of the hire goods and within 4 weeks of the event date. As per our T&Cs, Sunday collections come at an additional cost.

 

Who will deliver and collect?

 

Our experienced team of uniformed staff will deliver and collect your items in our vans and trailers. We will require access plans prior to your event which you can request from your venue or provide in images for private locations.

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What access do we require?

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Access must be relayed in the form of images, videos, maps or plans. Failure to do so may result in additional charges if the unloading and set up (if applicable) is deemed inaccessible or inconvenient for our teams. Your quote is based on having easy access to a ground floor drop off and collection point no more than 25 metres from our vehicles. If there are any restrictions such as parking, steps, stairs or lifts to negotiate please let us know as this can affect our timings and the accuracy of your quote. 

 

Who will set up your event if we book a styling service?

 

With our styling service, we provide a team of experienced stylists to set up your event so you don’t have to worry about a thing! Our team will take care of setting up all the items hired from Nikkita Palmer Designs ensuring everything looks like the event you’ve always dreamed of!

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Will someone need to be on site for the delivery of the hire items?

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Yes we will need someone to be there to take delivery of all hire items. Any issues should be raised with our team on delivery. 

 

What do I need to do to book my props and furniture with Nikkita Palmer Designs?

 

To book and secure your props and furniture for your event date, we take a deposit and a signed booking form. Events for the following calendar year require a 25% deposit and events for the same calendar year require a 50% deposit.

 

What is the payment schedule?

 

After your initial deposit payment, the remaining balance of your hire is due 4 weeks before your event date. Our payment & deposit terms and conditions can be found with your booking form.

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VAT

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All prices listed on the website, brochures and social media are subject to VAT

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If you have any further questions, please do not hesitate to contact us.

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