PLEASE NOTE THE BELOW TERMS AND CONDITIONS APPLY TO ONLINE SALES, BESPOKE PIECES AND COMMISSIONS ONLY. OUR HIRE PRODUCTS HAVE DIFFERENT TERMS AND CONDITIONS WHICH WILL BE SENT WHEN BOOKING DIRECTLY. 

 

 

COPYRIGHT

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Nikkita Palmer Designs holds copyright for all products on this website or those made through Nikkita Palmer Designs (on any platform). Imitation or resale of any products sold

by Nikkita Palmer Designs is illegal unless discussed and agreed on a wholesale basis. 

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PAYMENT OF BESPOKE ITEMS

 

On confirmation of your order a first payment of 50% of the total purchase price is due. The remaining balance of 50% is due upon completion. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with Nikkita Palmer Designs. Nikkita Palmer Designs reserves the right to charge interest on overdue payments at 3% above the current UK base rate which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of Nikkita Palmer Designs, the company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.

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PAYMENT WITHIN OUR ONLINE STORE PLATFORMS

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Items purchased through our online selling platforms are non-refundable once the order has been placed. 

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DELIVERY

 

Our delivery service comes at an additional cost dependent on the quantity/size of the furniture and the distance for delivery. This will always be quoted/discussed during the booking of your bespoke items. 

 

Nikkita Palmer Designs will always make every effort to deliver the goods at the agreed specific time, however, it will not, under any circumstances, accept liability for any expenses borne by the customer for any delay in delivery or collection. 

 

Prior to delivery, access must be relayed to Nikkita Palmer Designs so that we can arrange an appropriate team for delivery. 

 

There must be a sufficient space at the entrance of the delivery in order for Nikkita Palmer Designs to unload the goods safely. Any parking tickets or traffic enforcements encountered while unloading in the recommended space will be the responsibility of the client.  

 

Any fields, hills, lifts or stairs must be discussed with Nikkita Palmer Designs prior to delivery, failing to do so will result in additional charges and could delay delivery and unloading of your product. Nikkita Palmer Designs holds the right to refuse delivery if the access is unsuitable or unsafe for the team to unload and additional charges may be necessary to redeliver with appropriate staff and equipment. 

 

Delivery dates are not guaranteed and we will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Nikkita Palmer Designs holds no responsibility to the delay of arranged delivery dates and will rearrange at the next available convenience. 

 

In certain circumstances where products are provided by third party sellers they are responsible for delivery of those Products. We shall not be liable for any delay or failure of delivery in these circumstances. Where parts or products are supplied by a third party, alternative terms and conditions may be relevant. Nikkita Palmer Designs holds no responsibility for any loss or inconvenience in this instance. 

 

If you fail to take delivery of an order on the specified delivery date, we will notify you that the products are ready for delivery, or we cannot deliver due to your failure to provide relevant instructions, documents, licenses, authorisations or access. If this is the case, we will store the goods until delivery takes place and may charge you a reasonable sum currently £15 a day to cover expenses and insurance. In the case of delivery by a courier, additional charges may occur for the redelivery of an item. 

 

For the safety of our delivery team, we require them to wear safety footwear when delivering your furniture. Please make any necessary arrangements to protect your flooring, prior to your furniture arriving.

 

Ownership of the Products will only pass to you when we receive full payment in cleared funds of all sums due in respect of the products, including delivery charges. Until the full payment is cleared, the goods will remain the property of Nikkita Palmer Designs. 

 

Responsibility of the goods will pass to the client upon delivery. Any damage or loss caused by persons not employed by Nikkita Palmer Designs such as builders or other tradespersons is the responsibility of the client. Damage or injury caused to any persons, products or goods due to inadequate site access shall be at your (the client) risk and at no responsibility to Nikkita Palmer Designs.

 

Access to the installation area should be clear and there should be adequate space to manoeuvre with no trip or danger hazards to those installing. 

 

Collection is available from our studio and workshop for some products. This should be arranged with Nikkita Palmer Designs beforehand. In this instance, the item will be the responsibility of the client to load into their appropriate vehicle. Nikkita Palmer Designs holds no responsibility for the damage of any goods during the loading, unloading or transportation of products collected from our workshop. 

 

INSTALLATION

 

It is the customer’s responsibility to ensure the site is ready for installation. The site needs to be clear, with all old furniture removed, walls in a sound condition and flooring in good and level condition. Failure to prepare and clear the space will result in additional charges. 

 

Nikkita Palmer Designs holds no responsibility for the result of furniture sitting on uneven floor or against uneven walls. These circumstances will affect the use and wear of the furniture at no responsibility to Nikkita Palmer Designs. This is not classed as a manufacturing default or accepted as a basis for complaint. 

 

Nikkita Palmer Designs holds no responsibility for any damage or injury caused to any persons, products or goods during the installation or delivery of the product. Children and animals should be kept clear from the installation and delivery site for the health and safety of both parties. 

 

It is the responsibility of the client to inform Nikkita Palmer Designs of the wall surface/material, electrical or plumbing points or parts within the construction in the case of installation and fitting. Nikkita Palmer Designs holds no responsibility to the damage of the above if not relayed by the client prior to installation. 

 

VARIATIONS IN COLOUR AND DESIGN

 

The customer will be shown a sample of a typical piece of furniture and timber on request. Due to the nature of the reclaimed timbers used there will be natural variations in colour and surface markings. No guarantee is given that the furniture supplied will be an exact replica in terms of colour and surface markings as those displayed upon viewing of the sample or reference image.  Characteristics such as (but not limited to) stamps, knots, lettering, numbers, nails heads and indents may be present depending on the material used. Surface markings of any kind are not accepted as a basis for complaint and are considered to be part of the natural beautiful of the product and its previous life. 

 

Reclaimed materials naturally have imperfections within their material, Nikkita Palmer Designs holds no responsibility for any imperfections, split, cracks or knots in the materials which are out of our control. These circumstances are not accepted as a basis for complaint. 

 

Due to the nature of materials used, our furniture is very heavy. It is the clients responsibility to offer to help unload and move furniture and we hold no responsibility to any damage or injury caused to any persons, goods or  products in the process. 

 

Nikkita Palmer Designs will endeavour to translate your design and vision to a high quality within the furniture and products we produce, however Nikkita Palmer Designs holds no responsibility if the product is not exactly as you imagined. Changes and alterations should be discussed during the planning and design stage before manufacture begins. 

 

FITTING TOLERANCES

 

Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint.

 

Due to the nature of reclaimed materials, the furniture will always have imperfections and quirks, these tolerances and imperfections cannot be accepted as a basis for complaint and are part of the beauty of what we produce. 

 

CANCELLATION

 

Cancellation of orders will only be accepted if Nikkita Palmer Designs has agreed in writing and on condition that you reimburse Nikkita Palmer Designs all costs and expenses or losses and damages resulting from the cancellation. Deposits paid to Nikkita Palmer Designs are non-refundable. 

 

 

WARRANTY 

 

All goods supplied by Nikkita Palmer Designs are warranted free from defects. All goods must be inspected immediately following installation (no later than seven days) and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation (in line with the installation and delivery terms and conditions) or manufacture of the goods. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Nikkita Palmer Designs, failure to follow recommended instructions on aftercare or any alteration or repair carried out without Nikkita Palmer Designs approval.

 

Nikkita Palmer Designs offers a 6 month aftercare programme to monitor any movement within the material. Depending on the wood used, your product may move, change or split, this usually happens initially and if exposed to different temperatures and environments. This is not classed as a manufacturing fault and Nikkita Palmer Designs holds no responsibility for natural changes to your product. Natural changes do not warrant a replacement of any furniture or parts. Your aftercare programme is there to make minor changes to natural movement and includes fixes such as filling, planing and sanding in order to ensure your product is sound and long lasting. Anything deemed to be a manufacturing defect should be reported to Nikkita Palmer Designs in writing within 7 days of installation. 

 

LIABILITY

 

We work extremely hard in our studio to remove any splits, cracks, splinters, sharp products or nails from the material, however, when working with reclaimed materials, this is the nature of the product. Nikkita Palmer Designs holds no responsibility for any damage or injury caused to any persons, products or goods in the use, moving or misuse of the product. 

 

All the goods from our workshop and studio are lovingly handcrafted, up cycled or recycled by us. While we make every effort, due to our small team and attention to detail, we cannot guarantee your goods will be finished in the suggested lead time. Nikkita Palmer Designs accepts no responsibility for any cost or inconvenience to the client for delay in manufacture and completion. 

 

Measurements will always be confirmed either in the form of a written invoice or drawing on request of the deposit payment. It is the responsibility of the client to check all measurements before confirming a deposit payment and going ahead with your order. Measurements made by the client and relayed to our team are deemed to be correct and Nikkita Palmer Designs holds no responsibility for any incorrect measurements. Additional charges may be necessary if changes need to be made in this instance. 

 

Due to the nature of the materials and finishes used, our furniture and products are not fire resistant. Nikkita Palmer Designs holds no responsibility to any fire damage or destruction of goods in the event of a fire or direct source of heat. Relevant insurance policies should be taken out by the client to cover such occurrences. 

 

CARING FOR YOUR PRODUCT

 

Wipe any spills from the wood immediately.

 

Do not use bleach, heavy chemicals or abrasive cleaning materials on the surface. 

 

Try to clean the entire surface rather than patches to avoid discolouring. 

 

Do not leave the furniture in direct heat or sunlight, this will result in shrinking and colour changes. We always suggest you try to keep the furniture at a constant temperature as extreme changes will effect the material. 

 

Always protect your furniture with coasters and placemats. 

 

In the initial stages, waxed furniture may take several days / weeks to cure, try to avoid placing items on the surface until completely dry and soaked in, doing so may result in discolouration of goods. 

 

It is always best to discuss with Nikkita any care techniques as it will differ depending on how the piece has been treated in the workshop. Stain removal and the reapplication of finishing treatments is available at an additional cost. 

 

We always suggest you use furniture floor pads on the base of the furniture to avoid damage to flooring surfaces. 

 

PHOTO RELEASE

 

By purchasing Nikkita Palmer Designs goods, permission is thereby granted to use images for Nikkita Palmer Designs portfolio and marketing materials e.g. printed brochures, social media or website gallery images. The goods will be the main focus of the photographed material and we will never use images or personal data of you without prior permission. 

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PERSONAL INFORMATION

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In line with the EU GDPR laws set In place on 25th May 2018, Nikkita Palmer Designs will only use your personal data as a means of communication. In the event of a sale or exchange of goods or services, additional data may be required by law, however will always remain secure on our system and only used in relation to the goods in question. Under no circumstances will your personal data be sold, given or handed to any other party or business. You hold the right to request your data to be forgotten, deleted, restricted and/or rectified  at any time. Our mailing list data will only be used for the the information of goods and services from Nikkita Palmer Designs. You hold the right to unsubscribe from our mailing list at any time which will result in the removal of your data from our system. 

Invoices and order details are kept for 6 years by law and will be destroyed appropriately after this time. 

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RECLAIMED WOOD AND CHANGES TO YOUR PRODUCT

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Reclaimed wood holds its character through imperfections and we try our best to keep this in our products in the making process as they are seen as aesthetic beauty. We are more than happy to supply images or physical samples to give an idea of surface quality, however, with each piece being unusual and different in terms or colouring and character, physical furniture pieces may vary from samples. 

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Reclaimed wood will become more beautiful and tactile with age and use if cared for correctly. 

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As a natural product, wood moves with humidity and heat, cracking is natural and not classed as a defect. Depending on the wood used, your product will move and change, this usually happens initially and if exposed to different temperatures and environments. This is not classed as a manufacturing fault and Nikkita Palmer Designs holds no responsibility for natural changes to your product. 

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Colour changes may occur initially, again, this will depend on the environment, temperature, cleaning products used and absorption of any finishing products. 

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We work extremely hard in our studio to remove any splits, cracks, splinters, sharp products or nails from the material, however, when working with reclaimed materials, this is the nature of the product. Nikkita Palmer Designs holds no responsibility for any damage or injury caused to any persons, products or goods in the use, moving or misuse of the product. 

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FOOD BOARDS

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Wipe clean with warm, soapy water. 

Do not submerge or soak in water.

Do not dishwasher.

Do not store near a direct source of heat.

Cover the board with a grease proof paper when serving food. 

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